Frequently Asked Questions

All shipping costs differ based on the piece of equipment. All taxes, discounts, and shipping are calculated at checkout. 

If you would prefer to see and buy the item in person, please feel free to stop by our Vancouver location!

At The Sound Room, we want to ensure you are satisfied with your high-fidelity audio experience. Because of the precision nature of our products, we adhere to a strict return policy to ensure every customer receives equipment in pristine condition.

• All returns or exchanges must be initiated within 10 business days of receiving your item. After this period, all sales are considered final.
• To qualify for a return or exchange, items must be in brand-new, unopened, and mint condition. We cannot accept returns on equipment that has been unboxed or used.
• Before returning any item, you must call us to obtain a Return/Exchange Authorization Number. Packages sent to us without this number clearly marked on the outside will be refused and returned to the sender.
• Restocking Fee: All eligible returns and exchanges are subject to a 15% restocking fee. This fee is waived only for confirmed defective items.
•  Return shipping and insurance are the responsibility of the customer.
• Any shipping fees originally paid by The Sound Room to get the product to you will be deducted from your final refund amount.

The following items are not eligible for return, exchange, or refund:

• Opened Headphones (for hygiene and safety reasons).
• Special Order Items specifically requested for you.
• Discounted or Sale Items.
• Used Items or items missing original packaging/receipts.
• If your product is found to be defective, you will need to contact The Sound Room and we will troubleshoot the problem and if this cannot be resolved we will either replace the item or refund you. 

Please reach out to sales@sounroom.ca for an accurate timeline if you’re experiencing delays with your order. 

The Sound Room is open from 10-5 Tuesday-Saturday. We take appointments on Mondays & Sundays if you cannot make it during regular business hours. 

To book an appointment, please call us at (604) 736-7771. 

After hours each Thursday, from 5:00 to 8:00 pm, we have Vinyl Thursdays. To RSVP, email us at sales@soundroom.ca for attendance. 

It is an event we run each week. We offer LP cleaning service (three LPs for $5 each) and then LP listening on the reference audio system. 

We are also offering 10% off all vinyl accessories, tonearm cables, cartridges, tonearms, and turntables from Audio Technica, Acoustic Solid, Transrotor, Ortofon, Hana, Simaudio Moon, NAD, Audioquest, Kimber, Isoacoustics, TW Acustic, Soundsmith, Pro-Ject, Kimber, Audioquest, and MoFi, and more

Prices for our products are subject to change without notice. Please contact The Sound Room to discuss pricing. 

At The Sound Room, different manufacturers offer different warranties. Please keep proof of purchase to ensure your warranty is handled properly. 

For any further questions, please feel free to contact us via email or phone.